Working Student (f/m/d) Account Management

Join Trusted Shops and help us build trust in the digital world!

We develop SaaS solutions for more than 45 million consumers and 30,000 businesses across Europe. Our products – including the Trusted Shops Trustmark, Buyer Protection, and the eTrusted review platform – have been building trust in e-commerce for over 25 years.

Would you like to gain hands-on experience alongside your studies? Then you’re in the right place! As a Working Student in Account Management, you will support our team in managing and developing existing customers in the DACH region, work closely with internal teams, and gain valuable insights into SaaS sales and customer management.

Your Mission

Drive growth & unlock opportunities
You work closely with our Account Management team to analyze customer and market potential. Together, you identify the most promising segments, develop upselling and cross-selling approaches, create customer awareness, and prepare compelling pitches. Your goal: a measurable impact on revenue and growth.

Hands-on sales mindset
You actively support the team in daily business operations – from preparing offers and following up on open opportunities to participating in customer meetings and conference calls. At the same time, you play an important backup role in operational tasks: when things get busy, you step in, take ownership, and ensure our customers continue to receive professional support. This is not just assisting – it’s real involvement.

Understand customers & sell solutions
You learn about the business models of online shops and understand the challenges they face in e-commerce. Based on this, you demonstrate how our technologies create real value and strategically develop customers and their product portfolios.

Learn sales the right way
We invest in your development: you’ll learn how modern sales works – from structured sales conversations and objection handling to negotiation strategies and understanding the full customer journey. Our goal is to gradually build your profile into a strong sales skill set.

• Full-time student (f/m/d), enrolled for at least one more year

• Initial experience in customer outreach and communication, especially via email and phone (e.g. internship, working student role, part-time job)

• Strong interest in Account Management, Business Development, and growth, with a clear affinity for sales

• Structured and reliable working style with strong communication and teamwork skills

• Basic technical understanding and interest in e-commerce / digital business models; confident use of MS Office; Salesforce knowledge is a plus

• Native-level German and very good English skills

What We Offer You

• Exciting and responsible tasks in an international, open-minded team

• Flexible working hours, especially during exam periods

• New Work culture: remote work or flexible working from the Cologne area

• Comprehensive onboarding with a professional team introduction and insights into other departments

• Team events – because having fun at work really matters

• Health Pass – stay active and receive additional vacation hours for the following year

BUILD A COMMUNITY OF TRUST WITH US – #cometotrust

Not sure if you’re exactly what we’re looking for? Apply anyway!
At Trusted Shops, we value you as a person. Whether you’re a good fit has nothing to do with gender, nationality, ethnic or social background, religion or beliefs, disability, age, or sexual orientation and identity. Trusted Shops is firmly committed to diversity and against discrimination.