Senior Salesforce Administrator (f/m/d)

Do you love to improve things and have an eye for detail? Are you interested in a varied job? If you are also interested in implementing Salesforce requirements in an agile and dynamically growing team, then you have come to the right place.  

As integral part of a team of experienced Salesforce specialists you will be actively involved in the implementation of cross-functional projects and day-to-day feature requests. By also providing technical support for our end users, you will help shape the future of our company-wide processes and consistently evolving system landscape. From the migration of entire business units, the enablement of new sales channels to optimization projects for individual teams, we face a variety of exciting challenges in the Salesforce field. 

The central importance of your team (Platform Operations) for the company-wide business processes in combination with the constantly strong, Europe-wide growth of Trusted Shops guarantee you an exciting working environment with promising prospects. 

Your tasks:  

• Own and evolve our Salesforce ecosystem (Sales and Service Cloud), with a focus on platform stability, data quality, and performance  

• Lead the design and implementation of scalable configuration, automation, and platform governance  

• Act as the senior technical reference within the Admin team — reviewing solutions, supporting complex issues, and promoting quality standards  

• Work closely with Developers to align declarative and programmatic approaches and ensure platform scalability  

• Drive excellence in change management, documentation, and system lifecycle processes  

• Translate business requirements into Salesforce solutions, working with Product Managers, Admins, and Developers  

• Roll out new features and enable internal users through training, guidance, and best practice sharing  

• Collaborate with our Admin Team Lead to uplift the overall capability of the Admin team — offering mentoring and sparring without taking on formal people management  

• Contribute to projects across multiple business areas and support strong communication between technical and non-technical teams  

• Proactively monitor and improve system performance, scalability, and integration  

• Help manage and continuously improve support processes, including resolution of high-priority tickets  

• Contribute to GDPR readiness, audit controls, MFA/SSO strategies, and access model improvements  

• Participate in our GitHub-based CI/CD environment to ensure smooth and reliable deployments  

• 5+ years of hands-on experience working with Salesforce in a complex, cross-functional environment  

• Deep knowledge of Salesforce configuration: Flows, Validation Rules, Permission Sets, Custom Objects, and more  

• Proven experience with Salesforce Sales and Service Cloud; relevant certifications are a plus  

• Strong understanding of data architecture, relational databases, and platform scalability  

• Comfortable working in agile teams and iterating quickly with diverse stakeholders  

• Confident in reviewing solution designs, mentoring Admin colleagues, and working with Developers and Product Managers  

• Be a team player who enjoys sharing knowledge and driving improvements  

• Be comfortable with technical concepts like APEX, Java, or integration frameworks  

• Bonus: familiarity with Talkdesk CTI, middleware tools, or experience in GitHub-based release processes  

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within the EU, Iceland, or Norway.

• Permanent contract with Europe's trusted brand

• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.