Senior Project Manager (f/m/d)

About Trusted Shops 
Trusted Shops is a leading provider of trust solutions for e-commerce. With over 800 employees across a dozen European countries, we ensure that consumers can shop online with confidence. Through certifications and the Trusted Shops Trustmark, we guarantee the security, quality, and reliability of online stores. 

As part of the Project Management team, you will lead and deliver projects centered around business transformation initiatives. These projects span key areas such as process improvement, technology implementation, and organizational change management, including end-user adoption. You will leverage cross-functional teams from within the organization—such as Process, Technology, Legal, and HR—to execute work aligned with the project’s objectives, ensuring delivery within scope, budget, and time constraints while meeting quality expectations. Where internal expertise or technology is lacking, procurement and budget oversight for external resources also falls within your remit. 

Only applications in English will be taken into consideration.

Your Tasks 

• Project Scoping and Strategic Alignment – Define goals, scope, and success criteria in partnership with sponsors, ensuring each project aligns with a compelling business case or strategic objective.

• Planning and Scheduling – Develop delivery timelines using appropriate methodologies (agile or traditional), with a clear breakdown of tasks that support timely execution.

• Team Assembly and Resource Management – Lead the formation of cross-functional teams, identify internal and external resource needs, and manage project budgets to ensure effective execution.

• Performance Monitoring and Risk Mitigation – Track milestones and key metrics tied to business value, while continuously assessing risks and implementing necessary controls to keep the project on course.

• Stakeholder Engagement and Communication – Maintain strong alignment with stakeholders through proactive communication, expectation management, and consistent status updates.

• Change Management and Adoption – Drive organizational change by fostering internal ownership, building advocacy, and supporting the adoption of new processes or solutions.

• Transparency and Long-Term Impact – Ensure thorough documentation and communication across the project lifecycle, designing tracking methods that reinforce sustainable outcomes and long-term success.

• Degree in Business, Project Management or equivalent professional Project Management (SAFe, PRINCE, PMBOK) experience 

• 5+ years of experience in project management, ideally within the e-commerce or digital product landscape 

• Proven ability to lead diverse, cross-functional teams and manage competing stakeholder priorities 

• Hands-on experience with project management tools (e.g. JIRA, Confluence, MS Project), and a deep understanding of project delivery frameworks 

• Strong organizational skills, structured thinking, and a pragmatic, results-driven approach 

• Excellent interpersonal skills with the ability to collaborate confidently across departments, including executive-level stakeholders 

• Fluent in English; proficiency in German is an advantage 

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand

• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.