(Senior) Product Manager Core Services (m/f/d)

Trusted Shops builds digital trust between people and businesses with one clear goal – to become the #1 Community of Trust. With around 800 employees, we support over 25,000 online shops and around 40 million consumer memberships as a profitable SaaS company. Our unique combination of Trustmark, authentic customer reviews, and buyer protection helps millions of consumers shop online with confidence every day. 

 
To strengthen our Platform Unit within Product & Engineering, we are looking for a 

(Senior) Product Manager Core Services (m/f/d) 

(Hybrid in Cologne or remote in Berlin / Full-time / Fixed-term contract: 17 months) 

Your responsibilities 

• Own core platform services such as APIs, authentication, authorization, and user/permission management  

• Execute product strategy for Core Services in a SaaS platform environment and ensure performance, scalability, and reliability across all products  

• Align roadmaps, dependencies, and strategic decisions with Product Leadership 

• Analyze technical KPIs (e.g., uptime, system performance) and translate them into business impact  

• Define and evolve technical standards to enable efficient, consistent product development  

• Collaborate with Engineering, Data, and Product teams to prioritize platform initiatives 

Your profile 

• Degree in Computer Science, Business Informatics, or professional experience in a related field  

• Proven professional experience as a Product Manager in SaaS or platform environments or similar and experience with KPI-driven product management and data-informed decision-making 

• Strong understanding of backend systems, APIs, and scalable architectures  

• Familiarity with tools such as Jira, Confluence, and analytics/monitoring tools  

• A proactive, solutions-driven personality with strong communication and organizational skills – and a structured hands-on mentality  

• Business fluent English skills; German is a plus  

What we offer 

• Hybrid Work: Flexible remote work combined with office days  

• Workation: Work temporarily from anywhere within the EU, Iceland, Liechtenstein, or Norway   

• 27 vacation days + 3.5 additional holidays  

• Buddy program & structured onboarding  

• Individual learning & development opportunities + monthly self-education day  

• Regular team and company events  

• Health Pass for sports, fitness, and mental well-being  

BUILD A COMMUNITY OF TRUST WITH US – #cometotrust 

Not sure if you’re exactly what we’re looking for? Apply anyway! 
At Trusted Shops, we value you as a person – regardless of gender, nationality, ethnic and social background, religion/belief, disability, age, sexual orientation, or identity. We are committed to diversity and against discrimination.