Finance IT Operations Lead (m/w/d)

Join Trusted Shops and help us build trust in the digital world!

We develop SaaS solutions for over 30 million consumers and 30,000 businesses across Europe. Our products – including the Trustmark, Buyer Protection, and eTrusted review platform – have been driving trust for more than 20 years.

As Finance IT Operations Lead (m/w/d), you will lead a team of three experts responsible for supporting, maintaining, and continuously improving our finance applications. Acting as the primary link between IT and Finance, you ensure system stability, performance, compliance, and alignment with business needs.

We are looking for a hands-on leader who not only develops the team but also takes ownership of certain Finance IT applications and supports day-to-day operations.

Your Impact

• Lead, coach, and develop a team of IT Application Managers providing 1st and 2nd level support for Finance applications

• Ensure stable and efficient operation of finance-related systems (e.g., SAP, Lucanet, TravelPerk, Yokoy, Kendox, Windata) and payment service providers (e.g., Stripe, GoCardless)

• Oversee incident, problem, change, and release management according to ITIL standards

• Act as the main IT contact for Finance stakeholders and translate business requirements into technical solutions

• Drive projects and support digital transformation and automation initiatives within Finance

• Manage governance and vendor relationships, including contract negotiations and budget control

• A degree in Information Technology, Business Informatics, Finance, or a related field

• At least 5 years of experience in IT application management, ideally with finance systems

• Proven leadership experience combined with a hands-on mentality

• Strong understanding of finance processes (accounting, controlling, financial reporting)

• Experience with ERP systems (SAP, Lucanet), workflow tools (Kendox, Yokoy), and payment systems (Windata, Stripe, GoCardless)

• Solid knowledge of IT service management frameworks (ITIL)

• Excellent communication skills, analytical mindset, and a structured working style

• Fluency in English; German is a plus but not mandatory

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand

• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.