Director Account Management DACH (f/m/d)

You are an experienced, customer- and sales-driven leader with a strong background in managing existing customer portfolios.
As Director Account Management (m/f/d) in a parental leave cover, you will lead our Core Portfolio together with your team of 26 Account Management professionals, serving more than 7,000 B2B customers across the DACH region with a total volume of €35+ million ARR.

Together with your team, you are responsible for renewing existing contracts as well as identifying, developing, and converting new growth opportunities within the existing customer base.

• Leadership & Team Development: You empower and lead four Team Leads and their teams, enabling them to achieve their targets while continuously developing their skills, performance, and careers

• Account Management Playbook: In close collaboration with the Revenue Operations team, you further develop our Account Management playbook to systematically identify additional sales potential and ensure sustainable renewals and growth across our customer base

• Cross-functional Collaboration: You play a central role within the organization and work closely with key stakeholders, including the ACT DACH Management Team, Customer Success, Marketing, New Business Sales, Product Management, and Executive Leadership

• Performance & Target Ownership: You steer your teams based on SaaS sales KPIs, performance metrics, and forecasting to ensure goal achievement and long-term success

• Proven SaaS expertise in existing customer management: Demonstrated success in proactive Account Management, including renewals, upsell, and cross-sell—ideally within an SMB environment

• Experienced people leader: Several years of experience leading and developing (hybrid) Account Management teams with high standards for performance and quality

• Strong communication & negotiation skills: Confident presence, strong closing capabilities, and professional stakeholder management at executive, management, and departmental levels

• Hands-on mindset & drive to shape: High level of ownership, a can-do attitude, and enthusiasm for actively shaping processes and structures in a dynamic, fast-changing environment

• Language & interpersonal skills: Open, approachable personality with business-fluent German and English skills

What we offer you

• Hybrid work: Combine fixed office days (2 days/week) with flexible remote work

• Academy Onboarding: 4-weeks onboarding together with all new starters in Sales, Customer Success, and Account Management

• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• 28 vacation days

• 2.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

Onboarding & Growth  

At Trusted Shops, you’ll kick off your journey with an onboarding experience designed to spark confidence, connection, and real momentum. It all begins with Culture & Value Week: an energizing in-office start where you learn, collaborate, and experience our values firsthand.   

The four onboarding weeks give you everything you need to thrive, from tools and workflows to our Trusted Shops’ mindset. With ongoing support from local champions, enablement specialist, regular feedback, and a global onboarding group, you quickly build the skills and network that power your growth.  

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.