Customer Lifecycle UX Designer (f/m/d)

At Trusted Shops, we're on a mission to build Europe’s Community of Trust – where more than 40 million consumers and tens of thousands of businesses connect with confidence. To scale this mission, we’re transforming our Freemium and PLUS business segments into a self-service engine—powered by data, automation, and customer insight.  

As a Customer Lifecycle UX Designer, you’ll be the creative and strategic force behind this transformation. Your customer centric approach will shape our digital customer management approach, strengthen engagement, and create scalable journeys that resonate with our customers. From uncovering friction points to crafting seamless interactions, your work will drive clarity, usability, and measurable impact across the entire product experience.

Your Key Responsibilities as UX Designer (f/m/d):

UX & Product Design 

• Design intuitive user experiences for B2B software applications and digital products 

• Create user flows, wireframes, prototypes, and high-fidelity designs for complex workflows 

• Balance usability with business and technical requirements typical of B2B environments 

• Contribute to and apply design systems and UX standards 

CMS & CRM Experience 

• Design and optimise experiences within CMS platforms (e.g. HubSpot) 

• Collaborate with CRM teams to improve UX across Salesforce-powered journeys 

• Support lead capture, onboarding, account management, and self-service experiences 

• Ensure consistency across marketing, product, and customer touchpoints 

Data-Driven Customer Experience 

• Use customer data, analytics, and behavioural insights to inform design decisions 

• Partner with data and CRM teams to understand funnels, drop-offs, and usage patterns 

• Support experimentation, A/B testing, and continuous UX optimisation 

• Ensure UX solutions align with tracking, reporting, and data requirements 

Collaboration & Delivery 

• Work closely with customer experience & retention managers throughout discovery and delivery 

• Translate complex requirements into clear, user-centred design solutions 

• Support implementation with detailed design specs and QA in close collaboration with marketing automation 

• Participate in agile delivery processes 

Why Join Trusted Shops?

• Shape the future of self-service in a mission-driven tech company focused on trust, transparency, and digital growth. 

• Work with cutting-edge technologies including AI, automation, and behavioral analytics to design scalable, customer-centric solutions. 

• Join a diverse, international team where collaboration, learning, and experimentation are core to how we work. 

• Benefit from a hybrid working model, personal development budget, and supportive leadership that values impact over hierarchy. 

• Contribute to a product used by millions of consumers and thousands of businesses across Europe—with the freedom to innovate and make decisions. 

• Experience a culture that combines startup agility with meaningful purpose, driven by shared values and a clear long-term vision. 

Experience

• 3–6 years of UX/UI design experience 

• Proven experience working on B2B software or digital products 

• Hands-on experience designing complex, multi-step workflows 

• Practical experience with CMS platforms such as HubSpot 

• Exposure to CRM systems such as Salesforce in a customer or lifecycle context

Skills

• Strong UX fundamentals: interaction design, information architecture, user flows 

• Solid visual and UI design capability 

• Proficiency with Figma (or similar tools) 

• Strong understanding of data-informed design and digital analytics 

• Comfortable working with cross-functional B2B product teams 

Nice to have

• Experience designing dashboards, admin tools, or customer portals 

• Familiarity with marketing automation or lifecycle tools 

• Experience in SaaS or subscription-based B2B environments 

What we offer you:

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand

• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is
independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.