Account Manager*in DACH (f/m/d)

Grow with Purpose. Thrive with TRSTD.  

At Trusted Shops, we believe in purpose-driven careers and structured excellence. As an Account Manager, you’ll take ownership of a diverse portfolio of B2B customers and  help them succeed in the fast-paced world of e-commerce. Your mission is to unlock growth for your customers. Every negotiation, every upsell, every renewal strengthens partnerships and drives success – for your customers and for us.

The job is a fixed-term parental leave replacement until August 2028.

What You'll Do  

• Ownership & Strategic Account Development: Manage a portfolio of small to mid-sized online shops and identify opportunities for growth.

• Value Creation: Proactively identify opportunities to improve customer performance and implement tailored expansion strategies.  

• Building Strong Partnerships: Develop accounts strategically and commercially, prepare customised recommendations, and nurture long-term, trust-based relationships to achieve mutually beneficial outcomes.

• Cross-Functional Collaboration: Work closely with internal teams, including Sales, Legal, and Product, to ensure coordinated support to deliver a seamless experience for your customers.

• Data-Driven Decision Making: Collaborate with a dedicated Customer Success Manager using insights and metrics to maximize client retention and long-term success.

• Account Ownership Experience: You’ve successfully managed B2B client portfolios, ideally in SaaS or tech-driven environments, with a passion for E-commerce & Digital Solutions.

• Customer-Centric Mindset: Proven ability to manage large client portfolios with up to 300 accounts with long-term strategic planning to drive retention and expansion.

• Negotiation Skills: A natural sales instinct and persuasive ability, as well as negotiation skills to position solutions effectively.

• Proactive Communication Skills: You enjoy to engage with customers proactively, anticipate their needs, and initiate meaningful conversations to strengthen relationships and drive your customers’ success.

• Tools & Analytical Thinking: Practical experience using CRM tools (e.g., Salesforce) to drive optimization processes and maximize client performance based on numbers.

• Language Skills: Fluent German and highly proficient in English to engage with internal and external stakeholders at all levels to build trust, resolve challenges, and foster long-term partnerships.

Join TRSTD and launch your purpose-driven career in SaaS and e-commerce.  

What we offer you

• Hybrid work: Combine fixed office days (2 days / week) with flexible remote work.

• Academy Onboarding: 4-weeks onboarding together with all new starters in Sales, Customer Success, and Account Management.

• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand.

• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival.

• Buddy program: An experienced trustee is at your side.

• Learning & Development: Individual training opportunities.

• Events: Team Events, Unit Events, etc.

• Health Pass: Earn an additional vacation day by actively participating in free online and offline sports, fitness and health courses.

Onboarding & Growth  

At Trusted Shops, you’ll kick off your journey with an onboarding experience designed to spark confidence, connection, and real momentum. It all begins with Culture & Value Week: an energizing in-office start where you learn, collaborate, and experience our values firsthand.   

The four onboarding weeks give you everything you need to thrive, from tools and workflows to our Trusted Shops’ mindset. With ongoing support from local champions, enablement specialist, regular feedback, and a global onboarding group, you quickly build the skills and network that power your growth.  

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.