Senior Process Lead (f/m/d)

Trusted Shops develops SaaS solutions for over 30 million users and 30.000 companies all over Europe. Our product suite includes products such as the Trustmark, buyer protection and the experience feedback platform eTrusted. With our products we pursue the mission to enable trust between people and businesses in the digital age over the last 20 years.  

As Process Lead you are accountable for designing, governing, and continuously improving a defined end-to-end business process (e.g., Lead-to-Opportunity, Order-to-Cash). You ensure the process delivers strategic impact through clear ownership, stakeholder alignment, and measurable results.

This is a Germany-based position.

Only CVs in English will be taken into consideration.

As a Process Lead you will be responsible for:
Business Process Ownership – Own, manage, and continuously evolve a cross-functional business process within Trusted Shops’ Standard Operating Model, ensuring alignment with defined KPIs, compliance standards, and documentation practices.
Workflow Analysis & Optimization – Analyze existing workflows, identify inefficiencies, and implement improvements to streamline operations and enhance business value.
System Integration & Performance Monitoring – Translate business needs into system configurations (e.g., Salesforce, Zuora) in coordination with Tech teams, while monitoring performance through defined metrics and business impact indicators.

Stakeholder Alignment – Collaborate with key departments (e.g., Sales, Tech, Customer Success, Account Management, Enablement, Finance, Legal) to define process requirements, roles, and target outcomes across the organization.
Documentation & Change Enablement – Maintain accurate process documentation (SOPs, process maps) and support adoption through structured change initiatives, training materials, and cross-functional enablement.

• 5+ years in process ownership, business operations, or transformation roles, ideally in a SaaS or cross-functional B2B environment.

• Proven success in leading process improvements across sales, customer success or related functions.

• Strong experience in project management and cross-functional collaboration.

• Familiarity with enterprise tools (Salesforce, Zuora, HubSpot, etc.) and their role in business process execution.

• Excellent German (C1) and English (C1) language skills are required.

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand

• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.