Product Manager - Marketing Platform

About Trusted Shops 

Trusted Shops creates digital trust between people and businesses with one clear goal: becoming the #1 Community of Trust. With around 800 employees, we support over 25,000 online shops and around 40 million consumer memberships as a profitable SaaS company. Our unique combination of Trustmark, authentic customer reviews, and Buyer Protection helps millions of consumers shop online with confidence every day. 

We are looking for a Product Manager – Marketing Platform to own and evolve the systems that enable automated, scalable 1-to-1 communication across the entire customer lifecycle. This role combines strategic thinking, functional leadership, and continuous improvement in a hybrid setup with a diverse team of system experts and engineers. 

To strengthen our Platform Operations department in the Marketing Platform area, we are looking for a 
 
Product Manager – Marketing Platform (m/f/d) 

(Hybrid in Cologne or remote within Germany | Full-time | Permanent contract) 

Your Responsibilities  

• Take full ownership of our Marketing Platform ecosystem, spanning HubSpot as our central platform, as well as internally developed tools (e.g., PDF Generator), and continuously technically optimize the business processes they enable 

• Provide functional leadership for a cross-functional team of HubSpot administrators and developers in close collaboration with the Engineering Manager 

• Collaborate closely with other Tech and Operations teams to establish the most reliable and automated marketing processes, all while building and maintaining a strong data foundation for them 

• Advocate for and continuously improve the platform, always guided by a holistic view of the organization and its processes 

Your Profile

• Degree in Business, IT, or equivalent professional experience 

• Several years of professional experience as a (Senior) Product Owner or functional leadership of projects or teams in a tech-driven environment  

• Experience with CRM systems, ideally HubSpot 

• Solid technical understanding, especially around system integrations as well as process and data modelling 

• Proven ability of managing diverse stakeholders and complex cross-functional implementation projects 

• Strong knowledge of agile methodologies (Scrum, Kanban) and tools like Jira & Confluence 

• A solution-oriented, collaborative, and communicative hands-on personality with strong organisational skills, a structured approach and the courage to make prioritisation decisions 

• Business fluent in English, fluent in German is an advantage 

What We Offer 

• Hybrid work: Flexible remote work combined with team time in the Cologne office 

• Workation: Temporarily work from within the EU, Iceland, Liechtenstein or Norway 

• Permanent contract with Europe’s trusted brand 

• One “Self Education Day” per month 

• 27 vacation days + 3.5 additional days off (Christmas, New Year’s Eve, Carnival) 

• Buddy programme & structured onboarding 

• Individual training and development opportunities 

• Regular team, unit and company events 

• Health Pass (free online and offline sports, fitness, and health courses) 

BUILD A COMMUNITY OF TRUST WITH US – #cometotrust 

Not sure if you meet every single requirement? Apply anyway! 
At Trusted Shops, we care about you as a person – regardless of gender, nationality, ethnic and social background, religion/belief, disability, age, or sexual orientation and identity. Trusted Shops stands for diversity and against discrimination.