ML/GenAI Engineer (f/m/d)

At Trusted Shops, we’re shaping Europe’s Community of Trust – a space where Businesses and Consumers connect with confidence, transparency, and security. Every day, millions of Users and thousands of Companies across Europe trust us to deliver safe, reliable, and seamless digital experiences.

To realize this ambitious Vision, we see Artificial Intelligence not as a trend but as a core driver of our future. AI is essential to how we solve complex challenges, scale our operations, and create customer experiences that are not just efficient but truly intelligent.
We’re growing our AI capabilities with an AI-first mindset – where AI is integrated from the ground up, powering the Solutions of tomorrow.

Now, we’re taking the next step: shaping the future of Agentic Commerce – a future where AI doesn’t just support decisions, but acts with purpose, responsibility, and impact.

Your Key Responsibilities as ML/GenAI Engineer (f/m/d):

As an ML/GenAI Engineer (f/m/d) in our AI Solutions Team, you’ll play a key role in developing the intelligence that drives our Products, Services, and internal Processes forward.

• You will train and fine-tune machine learning and generative AI models to solve critical Business challenges—such as churn prediction, content generation, and trust scoring

• You’ll design and build autonomous AI agents that solve problems independently and interact seamlessly with Users and Systems. These agents are based on modular, reusable logic to maximize flexibility and scalability

• You will develop cutting-edge Retrieval-Augmented Generation (RAG) Systems and intelligent agents that actively integrate with external tools and data sources via the Model Context Protocol (MCP)

• You’ll create general-purpose classifiers, scoring engines, and prompts that can be easily accessed and used across teams through APIs and serverless Architectures like AWS Lambda

• You’ll connect your AI Solutions with key internal Platforms such as HubSpot, Salesforce, and Trusted Shops’ proprietary Applications, driving seamless System Integration

• Throughout your work, you will ensure that all solutions are explainable, trustworthy, and compliant—fully aligned with Trusted Shops’ core values of transparency and reliability

Why Join Trusted Shops?

• Shape the Future of AI at Scale: Drive how AI becomes an integral part of the product DNA of a European leading trust Tech Company

• Modern Tech Stack: Work hands-on with cutting-edge Generative AI Frameworks, scalable Architectures, and the latest Technologies that power innovative digital Solutions

• Growth and Learning Culture: Keep growing with dedicated time and budget for continuous learning, AI exploration, and professional development in an environment that values curiosity and innovation

• Flexible Work Environment: Benefit from remote work options, flexible hours, and a healthy Work-Life Balance that supports you both professionally and personally

• Inclusive and Purpose-Driven Culture: Join a diverse, open-minded Team that believes in building trust, empowering People, and driving meaningful progress - together

• Proven experience in Machine Learning (ML) and/or Generative AI (GenAI) system development

• Familiarity with Agentic AI concepts — experience in building autonomous workflows, planning logic, or multi-agent systems is a plus

• Strong Python skills and hands-on experience with modern machine learning and generative AI frameworks, libraries, and toolchains

• Practical understanding of MCP (Model, Context, Prompt) concepts

• Experience designing, building, and scaling APIs and AI-powered services

• A data-driven mindset — you think in metrics, value continuous feedback, and focus on product impact

• Fluency in English is mandatory; additional language skills are a plus

• A collaborative, curious, and purpose-driven approach to your work

What we offer you:

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand

• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is
independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.