IT System & Network Administrator (f/m/d)

Trusted Shops develops SaaS solutions for over 40 million users and 30,000 businesses across Europe. Our product suite includes products such as the Trustmark, Buyer Protection and the eTrusted experience feedback platform. Our products are part of a 20-year mission to enable trust between people and businesses in the digital age.

Interested in being part of this mission? We are seeking an experienced IT system and network administrator with a focus on managing IT infrastructures to join our nine-person Office IT team, which is part of our Tech Unit. In this role, you will ensure the smooth operation and continuous development of our server, network and email infrastructure, with a focus on stability, security and automation. 

Your Key Responsibilities as an IT System & Network Administrator (f/m/d):

• Administration of our IT infrastructure, including the provisioning and maintenance of Windows servers that host various services and applications, as well as managing identity and access through Active Directory and Entra ID

• Responsible for the operation and optimization of our e-mail infrastructure based on Exchange Online and third-party security solutions to protect against all types of e-mail related threats

• Play an active role in shaping the existing and future network architecture, performing operational tasks on firewalls, switches, and Wi-Fi components, while monitoring network performance and availability to ensure reliable operation

• Self-dependent analysis and solution-oriented troubleshooting of 2nd & 3rd level issues related to our IT infrastructure

Why Join Trusted Shops?

• Personal Development: You’ll receive direct support from your People Manager, ensuring your growth and success

• Health & Wellbeing: Participate in monthly health activities and earn an extra vacation day for achieving health goals

• Continuous Learning: Enjoy your “Self Education Day” every last Friday of the month, where you can focus on personal growth, attend internal tech talks, read a book, or work on your goals

• Inclusive Work Culture: Flexible working options and a focus on work-life balance. No late-night work expected

• If you want to know more about our organisation, feel free to check out the LinkedIn articles of our CTO

• Successfully completed apprenticeship in the IT sector (or an equivalent qualification), ideally with several years of in-depth experience in managing IT infrastructures

• Comprehensive knowledge of current Windows infrastructures, as well as modern mail and network technologies, including AD, Entra ID, Exchange Online, DNS, DHCP, SMTP, routing, switching, NGFW and VPN solutions

• Experienced in in scripting and automation with PowerShell or any other language. Additional experience working with REST APIs is a plus

• Excellent communication skills, an analytical and pragmatic approach to work and willingness to work in a collaborative environment

• Very good German language skills (C1) are a must, in combination with at least intermediate English language skills (B2)

What we offer you:

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand

• One "Self Education Day" per month

• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is
independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.