IT/Application Support Consultant (m/f) E-commerce The Netherlands

Deine Aufgaben

We are looking for a motivated, innovative, and positive colleague, who combines extensive knowledge of web technologies with a strong customer orientation. As an IT/Application support consultant, you will be one of our product experts and you will give your utmost to help our customers integrate the Trusted Shops trust solutions into their online shops. Thanks to your language skills, you can also give quality support to our Dutch customers. You will act as the interface between our customers, our agile product development team, and external partners.


  • You will assist our B2B customer service by answering our customers’ technical enquiries about various shop solutions (e.g. Magento, Shopware) by phone and e-mail (2nd level)
  • In case we don’t offer a ready-to-use module for a shop solution, you will develop integrations with the Trusted Shops features
  • You will provide advice to our product development scrum teams on the creation and implementation of new features to ensure an easy and smooth integration of the Trusted Shops features into all relevant shop systems
  • As a propagator, you will share your know-how about our products and their possible applications with the rest of the company
  • Occasionally, you will provide support as a technical or integration consultant at the customers’ premises

Dein Profil

  • Successfully completed studies of media/computer science or similar or successfully completed vocational training (e.g. IT specialist)
  • Very good programming skills in web technologies (especially PHP and JavaScript)
  • Very good knowledge of HTML and CSS
  • You love to get to the bottom of technical problems and solve them together with the customer
  • Knowledge of at least one shop solution, ideally in plugin development
  • Genuine willingness to familiarise yourself with shop software systems
  • You enjoy presenting and explaining technical details in an understandable way
  • You approach people in a positive way and you are a communication expert
  • You speak Dutch at a native-speaker level and you are fluent in German and English
  • Willingness to travel from time to time (<10%)
  • You laugh at work. Daily. More than once.


  • Exciting tasks, high degree of responsibility, and a lot of room for ideas in the future-oriented international e-commerce market
  • A well-known, honest product with convincing values and great benefits
  • An open corporate culture in a fast growing company, active throughout Europe
  • A friendly working atmosphere in the centre of Cologne
  • Inclusion into a team with motivated colleagues and a relaxed atmosphere