Imagine a SaaS platform that gives organisations the ability to continually capture what their customers really think about their products and/or services. Imagine that this transactional feedback could be collected in a smart way at the relevant touchpoints to provide a wealth of insights about products and services. Imagine a cloud-based platform designed to be integrated with any other software in a matter of days.
We call this platform MARS, our Most Advanced Review Software.
At Trusted Shops, we are passionate about creating services that help businesses build and nurture customer trust. Actually, we believe that customer trust is a requirement for successful businesses. Today, authentic customer reviews have become a new currency of trust. More than 90% of potential buyers read reviews about products or services before making a purchase decision.
With MARS, we’ll launch the next generation cloud-based platforms that give businesses the ability to exploit the full power of transactional feedbacks.
As Head of Engineering, you will lead and help build a team of 20+ talented software engineers who will build, deliver and operate the MARS platform. You will report directly to the CEO.
You will motivate, hire and retain a world class team, keep them focused on the mission and execute strongly. Together with the head of product management and the head of user experience, you will define the platform strategy and the MARS product roadmap. You will provide the technical depth to help create the technical strategy.
You are passionate about technology and know how to keep modernising the platform on a sustained basis while keeping on track with the product roadmap.
We are looking for someone who has experience in coaching, team-building, and conflict resolution and brings typically 5-7 years of people management experience in an agile development environment.
The ideal candidate is highly organised, action-oriented, a strong communicator with a - can-do attitude and accomplished in the development and operations of large-scale applications on a SaaS cloud (preferably AWS).
As an engineering leader, you will develop, lead and inspire the team. Be a magnet for technical talent and accelerate the hiring of strong architects and engineers. You will ensure high quality and high customer satisfaction while maintaining a high pace of innovation.
You have a track record in delivering great products on-time and within budget with attention to detail, ability to look at solutions in creative and unconventional ways, recognise opportunities to innovate, and engage stakeholders in vision and strategy.