Customer Success Manager (f/m/d) High Touch

Job description

Customer communication is your passion. You know what your key accounts need before they say it. You are an e-commerce professional and know how to make your customers' stores even more successful. You recognize optimisation potential and know how to pick up your customers where they are. You are a networker and keep your eyes and ears open for new ideas to optimise your customer stores. The success of your customers is your goal and your motivation - day after day.

  • Proactive account management - You are responsible for your own defined customer portfolio, suggest measures to optimise performance or actively offer new products. You know your customers and recognise how you can optimise their shops.
  • Customer communication - You are the main contact person for questions and are in close contact with your customers. You support them with your e-commerce knowledge.
  • Recognising potential - You know what goals an online shop is pursuing and what challenges it has to face on a daily basis. This is where you come in to place our technologies at the forefront.
  • Voice of your customers - With the help of your input, product development continuously improves the solutions of Trusted Shops.


  • Experience in actively approaching and communicating with customers and good knowledge of account/customer portfolio management
  • Good understanding of the challenges in the SAAS environment
  • Practiced in stakeholder management, especially in relation to product development
  • Structured approach and hands-on mentality
  • Ideally already experience with CRM systems (e.g. Salesforce)
  • German language skills at native speaker level (C2), as well as very good English skills (C1)

What we offer you

  • New Work: remote or flexible working from Germany, Spain, UK, Netherlands, Poland, France
  • Permanent contract with Europe's trusted brand
  • 30.5 days holiday
  • Buddy programme (an experienced trustee is at your side)
  • Individual training opportunities
  • Team events (summer party, Christmas party, unit events)
  • Health Pass (free online and offline sports, fitness and health courses)